Returns or Exchange

Thank you for shopping at DCW.

Please read this policy carefully. Your satisfaction as a customer is very important to us.

We issue refunds on our products on following terms :

  • We only exchange if any product has manufacturing fault, broken or scratched, only at the time of purchase.
  • You have to inform us if cannot bring back right away email at [email protected] along with your invoice number and small description.
  • Original box and all accessories should be returned as well.
  • If the item is dispatched to you in different city then we will provide the Exchange and the shipping cost which our customer will bear to send us back.
  • Please consult DCW support for shipping back methods

For Digital Products:

  • Full refund within 60 Days, if the customer received a unusable licence but first must contact our support, to determine that licence is not working due to the licence itself and not by some other means (faulty installation, wrong product installed, malware or virus corruption of system files etc.)
  • Full refund within 60 Days, if the customer did not receive a licence at all, via Email.
  • NO REFUND if the customer received a working licence
  • DCW reserves the right to check the product key for Activation details  within seven calendar days. If the test reveals that the product key has already been activated, after the purchase, DCW has the right to refuse refund, since the purchased service has been provided as agreed.

If you receive a product that is not what we have described in our catalog (replica, specs and image)  you are not bound to keep that product, we will return your money.

Please inform us within 24 hours of receiving the product. email us at [email protected]